Description
Wix Support
From: $100.00 / month
- Reduced Hourly Support ($75/hour)
- Preffered Support (2-3 Business Day Turn-around)
- Google Search Console Sync
- Continuous Uptime Monitoring
- Broken Link Monitoring
- Monthly Report
F.A.Q.
Frequently Asked Questions
Q: What are support credits?
A: Support Credits are used to access support services. Each credit represents 15 minutes of support time. Each Support Request requires a minimum of 4 credits, and then 1 credit intervals there after.
Q: What do additional Support Credits cost?
A: Additional Support Credits can be purchased for $18.75 each. For clients with a Support Silver or Support Gold subscription, additional Support Credits can be purchased for $12.50 each.
Q: What are the cancellation terms?
A: There are no contracts or cancellation fees. You may cancel at any time, and the cancellation will be effective the next billing period.
Q: Do Support Credits Expire?
A: Yes unused support credits expire at the end of each monthly subscription period.
Q: What do you do if my website is hacked?
A: Upon your original onboarding we take a variety of steps to harden your websites' security and protect it from hacking. In the rare instance that one of our sites is hacked our team quickly becomes aware of the situation through our 24/7 security monitoring. From there we take immediate steps to repair the issues. If it can not be quickly repaired we will restore a backup of the website and then asses the existing vulnerabilities and repair them.
Q: What happens if my website goes down?
A: First off, we have 24/7 monitoring of your website, so we are the first to know if your site does go down. Once we receive notification that the site is down, our team immediately acts to restore the site and contact the hosting company. After the site is restored we make sure to fix any issues which caused the downtime.
Q: Do you support e-commerce sites?
A: Yes, we support & maintain e-commerce sites of all sizes, but this requires a WP eCommerce Maintenance subscription.
Q: How do I access graphic or web support services?
A: With your Website Maintenance subscription you receive access to our full support team for on-demand graphic and web support. Simply send a support request or contact us with your needs. On-demand graphic and web support is billed at $75/hour or access our Preferred Rate through one of our premium Support tiers.
Let’s Chat
Not sure which package is right for you or have other questions? Our team is ready to help.
