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Frequently Asked Questions
Q: What are the cancellation terms?
A: There are no contracts or cancellation fees. You may cancel at any time, and the cancellation will be effective the next billing period.
Q: What are support credits?
A: Support Credits are used to access support services. Each credit represents 15 minutes of support time. Each Support Request requires a minimum of 4 credits, and then 1 credit intervals there after.
Q: What do additional Support Credits cost?
A: Additional Support Credits can be purchased for $18.75 each. For clients with a Support Silver or Support Gold subscription, additional Support Credits can be purchased for $12.50 each.
Q: Do Support Credits Expire?
A: Yes unused support credits expire at the end of each monthly subscription period.
Q: Do you support e-commerce sites?
A: Yes, we support & maintain e-commerce sites of all sizes. Our team specializes with WooCommerce, but can support any WordPress e-commerce platform you are using.
Q: What is unlimited maintenance support time?
A: Unlimited maintenance support time means that all maintenance activities are fully covered by your subscription.
Q: How do I access graphic or web support services?
A: With your Website Maintenance subscription you receive access to our full support team for on-demand graphic and web support. Simply send a support request or contact us with your needs. On-demand graphic and web support is billed at $75/hour or access our Preferred Rate through one of our premium Support tiers.